TERMS + CONDITIONS

Last updated: January 2026

Welcome to Vintage Chef Co. These Terms & Conditions apply to all products and services provided by Vintage Chef Co, including our meal prep, café, catering, online orders, gift cards, promotions, and related services.

By using our website, placing an order, visiting our café, booking catering, or engaging with our services, you agree to the Terms & Conditions outlined below.

General
Orders & Purchases
Meal Prep Services
Café Services
Catering Services
Food Safety, Storage & Heating
Allergens & Dietary Information
Product Availability & Substitutions
Pricing, Payments & Promotions
Gift Cards
Returns, Refunds & Complaints
Marketing Communications
Privacy
NDIS & Support at Home Services
Customer Responsibilities
Intellectual Property
Limitation of Liability
Governing Law
Contact Us

1. General

Vintage Chef Co reserves the right to:

Update these Terms & Conditions at any time
Refuse service at our discretion
Cancel or amend orders where necessary
Update menus, pricing, products, delivery areas, and service availability without notice

The most current version of these Terms & Conditions will always be available on our website.

2. Orders & Purchases

All orders, whether placed online, in-store, over the phone, or via catering enquiry, are subject to acceptance by Vintage Chef Co.

We may cancel or amend an order where:

Products are unavailable
Pricing, system, or description errors occur
Delivery details are incomplete or incorrect
We suspect misuse, fraud, or breach of these Terms
Operational circumstances prevent fulfilment

Where an order is cancelled by Vintage Chef Co and payment has been received, a refund will be issued where applicable.

3. Meal Prep Services

3.1 Ordering

Meal prep orders must be placed before the advertised weekly cut-off time.

Orders placed after the cut-off may not be processed for the upcoming delivery or pick-up cycle.

3.2 Order Changes

Changes to meal prep orders, including delivery details, meal selections, or pick-up arrangements, must be requested before the weekly cut-off.

Changes requested after this time cannot be guaranteed.

3.3 Cancellations

Orders cannot be cancelled once they have been processed or production has commenced.

3.4 Delivery

Meal prep delivery is available to selected locations only.

Customers are responsible for ensuring:

Delivery details are accurate
Someone is available to receive the order where required
The delivery location is safe and accessible
Any gate codes, access instructions, or special delivery notes are provided at checkout

Vintage Chef Co is not responsible for failed deliveries caused by incorrect details, restricted access, unsafe delivery conditions, or circumstances outside our control.

3.5 Authority to Leave

Where no one is available to receive the order, meals may be left at the delivery address. A proof of delivery will be sent to the shipping mobile and/or email address

Once delivered, responsibility for the order passes to the customer.

Customers must refrigerate meals promptly upon delivery.

3.6 Pick-Up

Customers selecting pick-up must collect their order within the allocated pick-up window.

Orders not collected within the required timeframe may be disposed of for food safety reasons, and refunds may not be issued.

4. Café Services

4.1 Dine-In & Takeaway

Café purchases are final unless otherwise required under Australian Consumer Law.

4.2 Menu Availability

Menu items are subject to availability and may change without notice.

We may substitute, remove, or modify menu items due to seasonal availability, supplier shortages, or operational requirements.

4.3 Wait Times

During busy periods, wait times may vary.

While we aim to provide prompt service, we do not guarantee specific service times.

4.4 Customer Conduct

We are committed to providing a respectful and safe environment for staff and customers.

We reserve the right to refuse service to any person engaging in abusive, threatening, aggressive, discriminatory, or inappropriate behaviour.

5. Catering Services

5.1 Quotes

Catering quotes are based on the information provided at the time of enquiry.

Quotes are valid for the period stated on the quote. If no expiry period is stated, quotes may be subject to change.

5.2 Booking Confirmation

A catering booking is not confirmed until Vintage Chef Co has received the required deposit or written confirmation, as agreed.

5.3 Deposits

Deposits are required to secure catering bookings.

Deposits may be non-refundable unless otherwise agreed in writing.

5.4 Final Numbers & Menu Changes

Final guest numbers, menu selections, dietary requirements, and event details must be confirmed by the agreed due date.

Changes requested after this date may not be accommodated and may incur additional charges.

5.5 Payment

Full payment must be made by the due date listed on the invoice or agreement.

Vintage Chef Co reserves the right to withhold services where payment has not been received.

5.6 Cancellations

Cancellation fees may apply depending on the notice provided, event size, staffing requirements, product ordering, and preparation already undertaken.

Deposits may be retained to cover costs incurred.

5.7 Event Site Requirements

Clients are responsible for ensuring the event site is safe, accessible, and suitable for catering services.

This may include access to:

Power
Water
Shelter
Parking
Adequate preparation or service space
Safe access for staff and equipment

Additional costs may apply where site conditions differ from those disclosed at booking.

5.8 Delays & Circumstances Outside Our Control

Vintage Chef Co is not liable for delays or service impacts caused by events outside our reasonable control, including weather, traffic, supplier delays, venue access issues, power outages, emergencies, or third-party failures.

6. Food Safety, Storage & Heating

Customers must follow all storage, heating, and handling instructions provided.

Meal prep meals and other chilled products must be stored refrigerated below 5°C.

Meals must be consumed before the stated use-by date.

Unless otherwise stated, meals must be heated thoroughly before consumption.

Vintage Chef Co is not responsible for illness, spoilage, or product deterioration caused by incorrect storage, delayed refrigeration, mishandling, reheating errors, or consumption after the use-by date.

7. Allergens, Intolerances, Dietary Information, Food Disclaimer & Product Safety Information

7.1 Allergens, Intolerances & Dietary Information

Vintage Chef Co prepares food in kitchens that handle common allergens, including but not limited to:

Gluten
Dairy
Eggs
Soy
Nuts
Seafood
Sesame

While we follow strict food safety and cleaning procedures, we cannot guarantee that any product is completely free from traces of allergens.

Customers with allergies, intolerances, or dietary requirements must consider this before ordering. Customers with severe allergies consume products at their own risk.

7.2 Bones & Foreign Matter

While Vintage Chef Co takes all reasonable care in the preparation of our meals, we source boneless meats and fish from trusted suppliers who cannot guarantee the complete removal of all bones.

As such, meals may occasionally contain:

Bones
Bone fragments
Pips or similar natural materials

Customers should exercise caution when consuming all products, particularly when serving children, elderly individuals, or vulnerable persons.

7.3 Product Safety Notice

All products are prepared in a commercial kitchen environment following strict food safety standards. However, customers are responsible for:

Inspecting food prior to consumption
Following all storage and heating instructions
Consuming products before the use-by date

Vintage Chef Co is not liable for injury or harm resulting from failure to exercise reasonable care when consuming our products.

7.4 Recipes & Ingredients

Ingredients and recipes may change without notice due to:

Supply chain disruptions
Seasonal availability
Supplier shortages
Operational requirements
External factors (including events such as COVID-19 or similar impacts)

Where necessary, ingredients may be substituted without prior notification.

7.5 Nutritional Information

Nutritional information provided by Vintage Chef Co is based on:

Standardised recipes
Empirical nutritional databases
Average calculated values

Variations may occur due to:

Seasonal ingredient differences
Portion or weight variances (typically within 5g–10g)
Supplier changes

Customers should always refer to the product packaging for the most accurate and up-to-date nutritional information.

7.5 Product Representation

Images displayed on our website, social media, and marketing materials are for illustrative purposes only.

Images may:

Include serving suggestions
Differ in presentation, portioning, or garnish
Not reflect exact product appearance

Actual products may vary from images shown.

8. Product Availability & Substitutions

Products, meals, menu items, and ingredients are subject to availability.

Where an item is unavailable, Vintage Chef Co may:

Substitute with an item of equal or greater value
Offer a credit
Offer a refund
Contact the customer to discuss alternatives

9. Pricing, Payments & Promotions

9.1 Pricing

Prices are listed in Australian dollars and may change without notice.

9.2 Payments

Payment must be made at the time of order, unless otherwise agreed in writing.

9.3 Promotions & Discount Codes

Promotions, discounts, and coupon codes are subject to their individual terms.

Discount codes:

Must be applied at checkout
Cannot be applied retrospectively
Cannot be exchanged for cash
May be limited to one use per customer
May not be used with other offers unless stated

Vintage Chef Co is not responsible for discounts not applied due to customer error.

10. Gift Cards

Gift cards are valid for 3 years from the date of issue unless otherwise stated.

Gift cards:

Are not redeemable for cash
Are non-refundable
Must be used before expiry
Cannot be replaced if lost, stolen, or misused

11. Returns, Refunds & Complaints

11.1 Reporting Issues

Any issue with an order, product, delivery, café purchase, or catering service must be reported as soon as possible.

Meal prep order issues should be reported within 24 hours of delivery or pick-up.

We may request:

Photos
Packaging
Batch information
Remaining product
Delivery information
Proof of purchase

11.2 Assessment

All complaints are assessed on a case-by-case basis.

Where a claim is verified, Vintage Chef Co may offer a replacement, refund, credit, or other suitable resolution.

11.3 Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies your rights under Australian Consumer Law.

12. Marketing Communications

Vintage Chef Co may send marketing communications by email, SMS, or other electronic means where consent has been provided or where otherwise permitted by law.

Marketing messages may include offers, promotions, new product releases, menu updates, and business updates.

All marketing communications will clearly identify Vintage Chef Co as the sender.

You can unsubscribe at any time by:

Clicking the unsubscribe link in emails
Replying STOP to SMS messages
Contacting us directly

We comply with applicable Australian marketing and communications laws, including requirements regulated by the Australian Communications and Media Authority.

13. Privacy

Vintage Chef Co collects, uses, stores, and discloses personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we handle personal information, including customer details, order information, delivery details, marketing preferences, and sensitive information where applicable.

You can view our full Privacy Policy here:

https://www.vintagechefco.com.au/privacy-policy/

By using our website, placing an order, or engaging with our services, you consent to the handling of your personal information in accordance with our Privacy Policy.

14. NDIS & Support at Home Services

Vintage Chef Co may provide meal services to customers receiving support through the NDIS, Support at Home, plan managers, support coordinators, carers, nominees, or other authorised representatives.

Where relevant, customers or their authorised representatives are responsible for ensuring:

Correct participant details are provided
Plan manager or billing information is accurate
Delivery details and access instructions are correct
Dietary, allergen, texture, or support-related requirements are clearly communicated
Orders are suitable for the participant’s needs

Vintage Chef Co may collect and use relevant personal or sensitive information only where reasonably necessary to provide services, process invoices, coordinate delivery, or meet compliance obligations.

We may communicate with authorised representatives, plan managers, support coordinators, carers, or nominees where consent has been provided or where reasonably necessary for service delivery.

Vintage Chef Co is not responsible for rejected claims, unpaid invoices, plan funding limitations, incorrect support category selection, or changes to participant funding arrangements.

15. Customer Responsibilities

Customers are responsible for:

Providing accurate information
Checking order details before submitting
Following storage and heating instructions
Refrigerating chilled products promptly
Consuming products before the use-by date
Advising us of allergies, dietary requirements, or delivery needs
Treating staff respectfully

Vintage Chef Co reserves the right to refuse service, cancel orders, or suspend accounts where a customer breaches these Terms or behaves in a manner that is abusive, threatening, fraudulent, unsafe, or inappropriate.

16. Intellectual Property

All content on the Vintage Chef Co website and related materials, including text, images, branding, logos, recipes, menus, graphics, and marketing content, remains the property of Vintage Chef Co or its licensors.

Content must not be copied, reproduced, modified, distributed, or used without written permission.

17. Limitation of Liability

To the maximum extent permitted by law, Vintage Chef Co is not liable for any indirect, incidental, special, or consequential loss or damage arising from the use of our products or services.

Where liability cannot be excluded, our liability is limited to the value of the product or service purchased.

Nothing in these Terms excludes any rights or guarantees that cannot be excluded under Australian Consumer Law.

18. Governing Law

These Terms & Conditions are governed by the laws of South Australia.

Any disputes will be handled in accordance with the laws and courts of South Australia.

19. Contact Us

For all enquiries, feedback, complaints, or support requests, please contact Vintage Chef Co via our Contact Page:

https://www.vintagechefco.com.au/contact/

We will endeavour to respond within a reasonable timeframe during business hours.

TERMS + CONDITIONS

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